SUPPORT & ASSISTANCE
Help when you need it
Most answers are in the Docs. If you’re stuck, I’m a real person and I read every email.
Read the Docs
Setup, invoices, VAT/GST, receipt scanning and the year-end package, step by step.
Pro Priority
Email support
Pro customers: email neil@njkcreative.com. I aim to reply within 2 working days, Monday to Friday (UK time).
Free version
Using the free version from WordPress.org? Ask in the WordPress.org support forum, where other users can see the answers too.
Help us help you faster
Including these details in your initial message prevents back-and-forth and helps diagnose issues in a single reply:
Your Coffee and Numbers version (Plugins page)
Free or Pro
Your country
What you expected and what happened
A screenshot, with any bank details or client names hidden
Common questions
Quick answers to the questions we get asked most often about licences and setup.
Where do I find my licence key?
In the email from Freemius after purchase, or under My Account.
How do I upgrade from Free to Pro?
Buy Pro, download the Pro zip from the email, upload it under Plugins → Add New → Upload, and enter your licence key. The free version switches off automatically, and your records stay exactly as they are.
Can I move my licence to another site?
Yes — deactivate it on the old site, then activate it on the new one.
How do I get a refund?
See the Refund policy, or email us.
Coffee and Numbers
Full accounting for WordPress — built specifically for freelancers and solo creatives.
Help
© 2026 Coffee and Numbers. Coffee and Numbers is a trading name of NJK Creative. Contact: neil@njkcreative.com